Baggage survey is not open and shut case…
British Airways has hit out at a survey published by an insurance company today that claims UK air passengers suffer lost luggage more often with the airline than any other.
LV Insurance says one in 3.8 BA passengers have had their bags lost, damaged or delayed in the last five years but the airline, already under siege as its cabin crew complete a second five-day strike today, have described this as “rubbish”, saying there is insufficient evidence to support the figure.
The survey said Virgin Atlantic was the next worst carrier for losing luggage with one in 8.3 passengers of Sir Richard’s airline reporting bag problems. Next came Emirates with a one in nine statistic then Easyjet with one in 11.1 and then Ryanair (one in 12.5).
Dinah
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