British Airways fined $1.1 million for flight refund delays

British Airways fined $1.1 million for flight refund delays

Friday, 02 Jun, 2023 0

British Airways is the latest airline to feel the heat from the US Department of Transportation over delayed customer flight refunds.

BA has been fined $1.1m for not providing ‘timely refunds to passengers’ for cancelled flights during the pandemic.

The DOJ said it logged about 1, 200 complaints about British Airways.

DOJ officials said BA instructed customers to contact it by phone.

Consumers were unable to get through by phone for several months, with the DOJ claiming the airline did not adequately maintain customer service levels.

It failed to upgrade them even though it knew it would be inundated with refund requests.

“There was also no way to submit a refund request through the carrier’s website during this period,” the justice department said.

From March to November 2020, BA allegedly posted misleading information which resulted in customers unwittingly claiming travel vouchers instead of flight refunds.

The airline claimed it ‘acted lawfully at all times.’

The fine is a ‘strong deterrent to future similar unlawful practices’ although it will only pay half.

BA is credited $550,000 towards the penalty as it has refunded $40 million to customers.

“To date, we have issued more than five million refunds since the start of the pandemic,” BA said.

Related News Stories :   Norse Atlantic Airways launches Miami flights from London, Oslo     United discovers fake parts in plane engines     Emirates and SriLankan launch airline interline pact     Qantas chief ordered into mediation over fired workers     BA doubles down on San Diego flights     Philippine Airlines launches holiday booking platform  

Learn more about :   British Airways ( United Kingdom )  


TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.

Most Read

Sean Doherty of PuntaGorda/Englewood in Florida talks to Graham McKenzie

Did you watch Race Across the World? Meet the winners and meet Nova Scotia

Airlines Are Offering Ultra-Cheap Transatlantic Flights, But How Long Can They Last? | WSJ

Kersti and Krista from Parks Canada

Celtic Colours Festival

Explore Louisiana Great Outdoors: A Sportsman’s Paradise | The ultimate playground

Guy Novik of USAirtours

Louisa Bell of P&O Ferries

Kim Priez and Mark Romig of New Orleans

Ian Dockreay of Equator Learning

Steve Byrne, CEO of Travel Counsellors

Our emails to you has bounced Or You can change your email from your profile Setting Section

Your region selection will be saved in your cookie for future visits. Please enable your cookie for so this dialog box will not come up again.

Price Based Country test mode enabled for testing United States (US). You should do tests on private browsing mode. Browse in private with Firefox, Chrome and Safari