CAA raises concerns over Wizz Air passenger compensation delays
The UK Civil Aviation Authority raised significant concerns to Wizz Air over the number of complaints of passenger compensation.
It relates to Alternative Dispute Resolution complaints and delays in compensating passengers what they are owed.
Latest quarterly data shows Wizz Air ranked the worst airline for complaints escalated to either ADR schemes or the regulator’s in-house complaints.
In the third quarter of 2022, it had 811 complaints per million passengers.
Virtually all other airlines had less than half as many complaints, the CAA said.
The regulator also questioned the delays in processing claims.
In addition there are a large number of County Court Judgements against Wizz Air which remain unpaid.
The CAA says this is unacceptable and demanded urgent action.
Anna Bowles, Head of Consumer Policy, CAA, said: “Passengers have every right to expect their complaints to be resolved quickly.”
“The volume of complaints is far higher than other airlines.”
Wizz Air has acknowledged the delays in passenger compensation.
The Civil Aviation Authority will continue to monitor progress.
Ray Monty
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