CAA takes enforcement action against Wizz Air
The UK Civil Aviation Authority has taken enforcement action against Wizz Air over customer complaints.
The regulator had expressed concerns for several months over consumer rights being ignored when flights were delayed or cancelled.
Several County Court Judgements have been issued against Wizz Air over the last nine months.
The CAA has instructed Wizz Air to make changes to its policies and procedures to comply with its obligations.
The CAA says Wizz Air will make changes to its policies and passenger communications.
The airline will look again at claims it received for replacement flight and other costs incurred by customers after flight disruptions.
The action covers claims for flights to and from a UK airport on or after 18 March 2022.
Wizz Air has agreed to sign undertakings with the regulator to make good on these outstanding claims.
The UK Civil Aviation Authority will monitor the airline for compliance over the coming months.
Wizz Air will also be required to provide information to the CAA about its review of closed expenses claims.
Paul Smith, Joint-Interim CEO at the CAA, said: “This enforcement action sends a clear message that airlines must meet their obligations to passengers.”
“Passengers have every right to expect their complaints and claims to be resolved quickly and efficiently and to be treated fairly.”
“We made it clear to Wizz Air last year that the way it was treating passengers was unacceptable.”
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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