Car hire firm waives cancellation fees
Avis UK has announced a number of measures to assist customers forced to cancel or defer their hire car bookings because of the extreme weather.
The company is waiving its Non Cancellation Fee on pay-on-return reservations booked for pick up from today until Tuesday January 4, although customers are being asked to cancel their reservation if they know they will not be able to make it to the Avis pick-up location as this will free up cars for other stranded customers.
Customers holding pre-pay reservations may cancel their reservation and receive a full refund without the normal £20 administration fee this usually incurs. Where customers with a pre-pay booking are unable to cancel before their rental date they can still request a refund. For bookings where the face value of the voucher is above £75, Avis will refund any amount in excess of £75. For bookings where the face value of the voucher is below £75 no refund will be made.
Additionally, customers who have already picked up their rental car and are now unable to return their vehicle due to the weather may extend their rental at the same daily rate they are currently paying by contacting their rental location.
Commercial director Anthony Ainsworth said: “By temporarily suspending these cancellation fees, which are an industry standard, Avis is trying to help minimise the problems the current weather is presenting to UK travellers."
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
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