Cathay chief slams passenger security shambles
HONG KONG – Cathay Pacific CEO Tony Tyler has called on the aviation industry to work towards a more efficient and harmonised process of aviation security that can make life easier for the millions of passengers who keep the industry alive.
In a speech to the International Aviation Security Conference, Tyler said that Cathay Pacific is strongly supportive of a move, led by the International Air Transport Association (IATA) and the International Civil Aviation Organization (ICAO), to accelerate the harmonisation of security standards through one-stop security.
“The airline industry has been trying to achieve this since 1997 but progress has been painfully slow and sporadic,†he said.
The Cathay chief said there was no suggestion that the industry should relax its guard, “but I strongly believe we have to make a greater effort to tackle some of the long-standing issues that make the security process more difficult and more costly than it should be.
“I have lost count of the number of times customers have complained to me about the ambiguities and lack of consistency they encounter in security requirements in the world’s airports.
“Some airports require you to take out your laptop, others don’t; some make you remove your shoes, others don’t; some want you to take off your belt; others don’t.
“What kind of message does that send to passengers?
“They are understandably puzzled and frustrated and more than occasionally worried about these inconsistencies.
“Take liquids and gels, as another example. As Giovanni Bisignani of IATA asked pointedly in a recent speech in New York, where is the data that shows that a shampoo bottle is a greater risk than a belt buckle? There is none. Yet we spend millions to limit carry-on liquids.
“The bizarre array of rules currently in place serves only to confuse and annoy passengers, create unnecessary costs for airlines and caterers and place strain on security staff.â€
Tyler said that “inconsistent and poorly conceived†rules bring the whole security process into ridicule, while imposing unproductive cost onto the airlines and frustrating all concerned – passengers in particular.
“There are solutions waiting out there to iron out all the anomalies. We must find them and implement them,†he said.
Ian Jarrett
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