Croatia Airlines to join Star Alliance common IT platform
Star Alliance Regional Member Carrier Croatia Airlines has decided to replace its current legacy IT system with the Star Alliance Common IT Platform (CITP), the alliance’s next generation technology platform for Customer Management Systems. Under the guidance of Star Alliance Services GmbH, an agreement was recently signed between Croatia Airlines and Amadeus, the IT provider for the platform.
“This is very good news for the project itself, our passengers and Croatia Airlines, as this decision marks the further extension of the Common IT Platform, demonstrating that this solution is suitable for carriers of all sizes within our alliance”, said Aman Khan, Star Alliance VP Information Technology.
Croatia Airlines is planning to start migration from its current IT system to the CITP in 2007, creating an efficient and cost effective access to the entire range of Star Alliance products for the airline’s clients. The Star Alliance Common IT Platform is a strategic programme, focused on the effort to better serve the customer, markedly lower IT costs and significantly increase the speed of delivering new products to market.
“Selecting the Common IT Platform as our new passenger service system signifies the implementation of the world’s best practice and state-of–art technological solution, which will no doubt improve the quality and competitiveness of services rendered. Additionally, it will allow Croatia Airlines to more efficiently deliver the Star Alliance product range and customer promises”, said Svemir Radmilo, Executive VP Sales Croatia Airlines.
The new platform is the first next generation Customer Management System available in the airline industry and is based on state-of-the-art technological infrastructure and software. This will enhance customer service functionalities, specifically for sales and airport environments, including such transactions as schedule, availability, inventory, reservations, fare quote and ticketing as well as passenger check-in. The improvement in customer service will come through ease of use as well as through the provision of better quality and common data for airline service agents when dealing with alliance customers.
Report by Chitra Mogul
Chitra Mogul
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