CTS rolls out AI booking reconfirmation tool

Tuesday, 13 Jan, 2025 0

Private-label platform Custom Travel Solutions (CTS) has announced the launch of its AI-Powered booking reconfirmation tool.

The technology imitates the human voice and automates the booking reconfirmation process, enhancing accuracy and operational efficiency.

The CTS service is tailored for closed-user groups, including membership organisations and loyalty programmes.

This new AI service is live and available for new client onboarding at any scale.

The tool automates manual confirmations and eliminates undetected booking.

It integrates easily with content management systems (CMS) through API technology, and the tool provides real-time status updates.

New bookings enter the reconfirmation queue, after which th AI-powered human-like voice’s call are placed to the hotel to verify the reservations.

Once connected, it reconfirms the booking by asking hotel staff for their own reservation number, which is then logged and shared with the end client via APIs.

Additionally, the system includes a CMS that provides the end client with a web portal to easily access confirmation details.

The tool mimics human interactions with hotel staff, ensuring that it aligns with a brand’s communication standards.

Mike Putman, CEO & Founder of CTS, said: “This is a game-changer for the travel industry. By combining advanced AI with our expertise, we’re enabling our clients to improve booking accuracy, optimise resources, and deliver exceptional guest experiences.”



Related News Stories:  Confluence | Your Remote-Friendly Team Workspace | Atlassian     Postal Terms     Medicaid Provider Manual     List of Acronyms/Abbreviations     Loyalty | PhocusWire     UWM IT News - Technology Resources     What is the background verification process in Cognizant? I am ...     Glossary of shipping terms | Website guide & support | Maersk     Hard Rock Hotel & Casino All Inclusive Resort in Punta Cana     Miami Dade College 2022-2024 Catalog    



 

profileimage

TravelMole Editorial Team

Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...