Cyberattack knocks out IHG booking systems

Wednesday, 07 Sep, 2022 0

The systems of hospitality giant Intercontinental Hotels Groupware compromised, causing disruption to its online booking systems.

IHG IT systems were hit with ‘unauthorised activity’ it said in a stock exchange filing.

Customers have experienced issues booking online since Monday, IHG said.

It has brought in external cyber specialists to help investigate the hack and bolster security.

“IHG is working to fully restore all systems as soon as possible and to assess the nature, extent and impact of the incident,” it said.

“IHG’s booking channels and other applications have been significantly disrupted and this is ongoing.”

“We will be supporting hotel owners and operators as part of our response. IHG’s hotels are still able to operate and to take reservations directly.”

IHG posted a website message stating: ‘At this time, you may have challenges booking a new reservation, accessing information about your upcoming reservations and accessing your IHG One Rewards account.’

IHG operates over 6,000 hotels in more than 100 countries.

The company hasn’t said whether it was a ransonware demand or other malware attack.

Data intelligence company Hudson Rock more than 4,000 users were compromised, including at least 15 employees.

Last month, an IHG operated Holiday Inn in Istanbul was hatched.

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