E-ticketing introduced for UK cruise lines
Tuesday, 02 Dec, 2009
0
Agents are being urged to get the most out of new electronic ticketing be introduced for P&O Cruises and Cunard.
Umbrella sales unit Complete Cruise Solution is making the service available for agents and customers to use to self-ticket for Caribbean cruises departing from January for P&O Cruises and all cruises departing from April for Cunard.
Umbrella sales unit Complete Cruise Solution is making the service available for agents and customers to use to self-ticket for Caribbean cruises departing from January for P&O Cruises and all cruises departing from April for Cunard.
The service was launched for Princess Cruises in October.
The development brings consistency to the functions on www.completecruisesolution.com and provides multiple benefits to agents as well as to their passengers, CCS claims.
Sales and customer services director Giles Hawke said: “The primary benefit to agents is cost saving, due to the vast reduction in print and mailing costs. It is also considerably more environmentally friendly.
“In addition, it gives agents true control over when to ticket as they are no longer reliant on the postal service in terms of when they can offer customers their tickets.
“Both agents and customers will now have 24 hour access to cruise information and documentation, and by allowing customers to have more control over their booking this in turn will reduce the amount of administration tasks carried out by agents, making them more efficient.
“Although we expect the majority of customers to self serve we have sought to provide facilities for agents to continue to provide support for customers that are unable to access their tickets online.
“We have, therefore, developed a new area of www.completecruisesolution.com devoted to e-ticketing, where agents can easily see, by cruise departure, whether their customer has viewed or retrieved their ticket and can download and print or email any tickets not retrieved by the customer.”
Supporting the process is a series of emails that prompt both the agent and the customer when their tickets are available.
Training sessions on how to get the maximum advantages out of e-ticketing are being offered by the sales support team. Online support is also available on www.completecruisesolution.com.
“We are committed to providing an efficient and consistent service to agents, to enable them to do the same for their customers,” added Hawke. “Our online support is second to none and we will work with agents to make sure they get the most out of this service.”
by Phil Davies
Phil Davies
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...
France prepares for a massive strike across all transports on September 18
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt