E-ticketing introduced for UK cruise lines
Tuesday, 02 Dec, 2009
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Agents are being urged to get the most out of new electronic ticketing be introduced for P&O Cruises and Cunard.
Umbrella sales unit Complete Cruise Solution is making the service available for agents and customers to use to self-ticket for Caribbean cruises departing from January for P&O Cruises and all cruises departing from April for Cunard.
Umbrella sales unit Complete Cruise Solution is making the service available for agents and customers to use to self-ticket for Caribbean cruises departing from January for P&O Cruises and all cruises departing from April for Cunard.
The service was launched for Princess Cruises in October.
The development brings consistency to the functions on www.completecruisesolution.com and provides multiple benefits to agents as well as to their passengers, CCS claims.
Sales and customer services director Giles Hawke said: “The primary benefit to agents is cost saving, due to the vast reduction in print and mailing costs. It is also considerably more environmentally friendly.
“In addition, it gives agents true control over when to ticket as they are no longer reliant on the postal service in terms of when they can offer customers their tickets.
“Both agents and customers will now have 24 hour access to cruise information and documentation, and by allowing customers to have more control over their booking this in turn will reduce the amount of administration tasks carried out by agents, making them more efficient.
“Although we expect the majority of customers to self serve we have sought to provide facilities for agents to continue to provide support for customers that are unable to access their tickets online.
“We have, therefore, developed a new area of www.completecruisesolution.com devoted to e-ticketing, where agents can easily see, by cruise departure, whether their customer has viewed or retrieved their ticket and can download and print or email any tickets not retrieved by the customer.”
Supporting the process is a series of emails that prompt both the agent and the customer when their tickets are available.
Training sessions on how to get the maximum advantages out of e-ticketing are being offered by the sales support team. Online support is also available on www.completecruisesolution.com.
“We are committed to providing an efficient and consistent service to agents, to enable them to do the same for their customers,” added Hawke. “Our online support is second to none and we will work with agents to make sure they get the most out of this service.”
by Phil Davies
Phil Davies
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