easyJet customers kept on hold
Customers phoning easyJet to complain can spend over an hour waiting to get through, according to a survey.
The only phoneline to leave callers waiting longer is an NHS hotline – InHealth Netcare – which kept healthcare professionals waiting an hour and 12 minutes to get patients’ test results.
British Airways featured third in the ‘rudest call centres’ following HM Revenue and Customs and the Work and Pensions Department.
The survey, conducted by queue-dodging service WeQ4U, claims to have rung 3,000 firms 10,000 times but easyJet argues the research data was actually based on eight calls.
A spokeman for easyJet said: "easyJet welcomes independent surveys that are conducted with a transparent and statistically rigorous way, unfortunately this survey was neither transparent or statistically rigorous and in no way reflects our customer waiting times, which we constantly monitor to ensure customers receive a good service from us.
"In the last 6 months we have answered over half a million calls to our UK call centre number.
"On average over 80% of our customers wait less than 60 seconds to speak with one of our customer service team and only 5% of customers wait approximately 2 minutes or more."
WeQ4U’s phone service waits in the queue for you and phones back as soon as you are connected to an agent.
WeQ4U founder Matt King told the Sun newspaper: "UK callers waste five working days a year waiting to get through to busy UK customer call centres."
Diane
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