Ebookers launches free phone service
Ebookers has launched voice technology on its UK website to allow broadband users to speak to call centre staff free of charge.
The online agent has launched the ‘click to talk’ facility on its UK website. Ebookers says its customers, who book mostly longhaul trips, often want help from travel consultants. The service can also be used to make bookings.
TravelMole tested the technology this week. After clicking the link on the homepage it took less than a minute to download the relevant technology and be connected to a consultant.
According to the company its average UK transaction value is over £500. Head of UK business Yashish Dahiya said: “With our customers spending such large sums of money on our long and midhaul products, this innovative free service is designed to maximise bookings by giving an extra layer of customer service and reassurance.”
Broadband internet users need a microphone to use the system. Those with a standard internet connection are offered a call back service.
Report by Ginny McGrath
Ginny McGrath
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Suspension of all regional trains in Catalonia following two new rail accidents in Spain