Equator Global launches new AI agent training platform
Equator Global has recently unveiled its latest training platform upgrade.
The new tool uses cutting edge tech to make learning, product knowledge development and sales support faster and easier for travel agents.
The new training platform incorporates AI to put instant knowledge, ideas and support at travel agents’ fingertips.
The ‘Advanced Intelligence’ platform blends human and artificial intelligence to deliver instant information (in more than 25 languages) on destinations, hotels, cruises, airlines, and other travel products.
Agents simply type in their travel question, and the ‘Auto-Expert’ generates quick and clear information within seconds.
The new tool can also create and suggest itineraries.
To make learning easier to absorb, the platform automatically generates Auto-Podcasts.
Each time an agent asks a question through the AI tool, the answer is transformed into a podcast, presented as a natural, discussion-style conversation.
Equator Global’s CEO, Ian Dockreay, says: “This is just the start of the next stage of travel e-learning, marketing and information technology.”
Leading the launch is Philip Micallef, the newly appointed Marketing and Account Manager at Equator Global.
With a strong travel background and wider experience in digital innovation, Micallef is focused on helping travel agents get the most from the platform.
“I’m excited to have joined Equator Global. Emerging knowledge technologies are really taking off into a whole new world of innovation and delivery, most of which we couldn’t have imagined just a few short years ago,” he said.
To ensure the answers are reliable and accurate, Equator Global is working with their travel and tourism clients to create a bespoke digital knowledge cloud with the client feeding it with data and sources that will deliver the best information for agents.
The new AI tool is now live.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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