Error sees business class seats sold at economy prices
A computer error meant around 900 business class seats on Singapore Airlines were sold at economy prices earlier this week.
The airline is now telling agents they need to get passengers to pay the difference or give the tickets back.
Fares for Singapore flights to various European airports were incorrectly loaded into the system between Saturday and Monday.
Some agents picked up on the error and contacted the airline immediately, but around 900 tickets had already been sold.
A spokeswoman for Singapore Airlines confirmed a mistake had been made, but said the airfare conditions stated it was only valid for economy class travel.
"The fare issue was discovered last weekend and action was to taken to rectify the issue immediately," she said.
"We have advised our travel agents of various options available to customers, including paying the difference to our lowest business class fare, travelling in economy class on the booked ticket, refunding the difference between the fare charged and our lead in economy class fares, or offering a full refund.
"We are working with our travel agent partners to ensure that our customers are notified of this issue, to ensure there is no disruption to their travel plans.
"Singapore Airlines would like to apologise for any inconvenience caused."
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026