Flybe makes contingency plans to avoid further cancellations

Friday, 04 Apr, 2019 0

Flybe has repeated its apology to customers disrupted by Wednesday’s flight cancellations and said it has put plans in place to avoid further cancellations.

The airline has extended its call centre hours for passengers affected by yesterday’s widespread flight cancellations but has told customers to try to re-book online if possible.

The airline issued a statement late on Wednesday afternoon to say it has made plans to avoid further cancellations and said all flights will fly as normal on Thursday.

The statement said: "Flybe would again like to sincerely apologise to its customers and partners for the disruption experienced due to the cancellations made across its network today (Wednesday 3rd April 2019).

"We have now put in place a number of contingency plans to minimise future disruptions and to manage any repeat of the level of cancellations made today.  No cancellations are expected tomorrow

"The future situation remains under review and we will be doing everything possible to avoid any further undue inconvenience to passengers.

"Customers are advised to monitor flybe.com and our social sites for up to date information.

"Due to the high volume of calls being made to our customer call centre, we would ask customers for their patience and to do any necessary re-bookings online if at all possible.

"We have also extended our call centre hours which will be open through to 1930 this evening (3rd April), re-opening at 0700 tomorrow (number 0371 700 2000): Outside of UK +44 (0) 207 308 0812) with social media teams available through to 2300 this evening, re-opening tomorrow at 0500."

The airline announced yesterday that it is cancelling its jet operations and closing two bases.



 

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Lisa

Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.



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