Fred Olsen introduces booking reassurance guarantee
Fred. Olsen Cruise Lines has launched a booking reassurance guarantee for guests who are concerned about their travel plans as a result of COVID-19.
The guarantee allows them to cancel their cruise in return for a future cruise voucher, penalty-free, within the same year of departure.
The new guarantee applies to all new cruise bookings made between March 4 and May 5 2020 inclusive. Guests can use the guarantee once only.
It also applies to bookings for Fred. Olsen’s brand new 2021/22 itineraries, which launch today.
Marketing and sales director Jackie Martin said: "Whilst we cannot predict how the ongoing situation will evolve, we would like to reassure our guests about our very strict onboard cleanliness and safety measures, and that we are receiving expert advice on a daily basis.
"However, we do understand and appreciate that some of our guests might be worried about travelling right now. If you decide nearer the time that you don’t want to travel due to concerns about coronavirus, we guarantee that you can cancel your booking with us, and use any funds already paid towards another cruise in the same year as your original booking, subject to availability.
"We hope that our new booking reassurance guarantee brings flexibility and added peace of mind to guests who are looking to take a cruise with us this year, or further afield into 2021 or 2022 on one of our brand new itineraries."
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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