Frequent flyers give their verdict on Qantas
SYDNEY – The Frequent Flyer Gazette website has been canvassing its members on their experiences with Qantas: The good, the bad and the average.
The overwhelming consensus is that Qantas provides a mediocre “nothing to write home about†kind of service. It is neither exceptionally good nor exceptionally bad.
However, some of the FFG members did place themselves firmly on one side of the debate and raised some interesting arguments.
At the very top of the “Good list†was the reliability of the Qantas brand and the consistency of the service.
Members also acknowledged that when delays or other mistakes are made, Qantas are first-class in smoothing over their bungles.
The Qantas flight attendants and ground crew also received praise for being professional and friendly.
The extensive partner network and the lush lounge access was also heralded by Qantas fans as definite “prosâ€.
The line most trumpeted by the “con†camp was that Qantas charge a premium price for an average product.
The lack of check-in staff, poor quality meals and the recent “enhancements†to their frequent flyer scheme which charges for exit-row seats were seen as definite disadvantages.
The rise in the low-cost carrier market, providing cheaper alternatives with a similar level of service, was also seen as another reason for steering clear of Qantas in the next decade.
Many members however conceded that notions of “value†are highly subjective.
More at http://frequentflyergazette.com.au
Ian Jarrett
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Suspension of all regional trains in Catalonia following two new rail accidents in Spain