Frontier Airlines’ customer experience VP resigns
Saturday, 27 Dec, 2016
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Frontier Airlines’ vice president of customer experience has left following the airline’s ‘meltdown’ that stranded thousands of passengers a week ago.
However the company says the resignation of Deborah Price wasn’t a result of the debacle which saw an estimated 30,000 requests for refunds.
"She gave her resignation over a week ago. She agreed to work through the 21st. This has nothing to do with this weekend," Frontier spokesman Jim Faulker told Denver7 News last week.
Price joined Frontier two years ago and was previously vice president of Continental’s Houston hub.
It was one of Frontier’s worst ever weeks with passengers and luggage stranded across the country after harsh winter weather, taking days to get operations back to normal.
The airline came in for damning criticism from unions which blamed the carrier’s ‘executive mismanagement and misplaced focus on cost-cutting.’
Frontier issued an apology to customers admitting it should have pre-emptively cancelled more flights ahead of Winter Storm Decima.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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