Glasgow Airport launches AI-powered digital assistant
Glasgow Airport has officially launched an AI powered digital assistant, powered by Hello Lamp Post, to help streamline the travel experience for passengers this festive period.
The new AI-driven technology is now live across the airport, and is designed to provide real-time information and enhance navigation throughout the terminal 24 hours a day.
The digital assistant was initially introduced as part of an accessibility trial earlier this year in partnership with Connected Places Catapult.
The trial showed a 50% reduction in queries being received by customer service staff
Following the success of the trial, Glasgow Airport collaborated closely in partnership with Hello Lamp Post to refine and expand the tool’s capabilities.
Accessible via location-specific QR codes, the digital assistant serves as a personal concierge, offering up-to-date flight information, navigation assistance, and tailored passenger support.
The tool aims to make travel easier and creates an inclusive experience for all accessibility needs.
Glasgow Airport last year welcomed over 110,000 PRM passengers, earning the highest “Very Good” rating from the Civil Aviation Authority’s Annual Accessibility Report.
This digital assistant is a key part of the airport’s ongoing efforts to enhance accessibility.
Jamie Loudon, Group Head of Operational Solutions at Glasgow Airport said: “We take great pride in providing excellent service to the tens of thousands of special assistance passengers who travel through our terminals each year.”
“Working with Connected Places Catapult on a trial earlier this year proved invaluable in helping us roll out this cutting-edge technology across the airport for all passengers.
Tiernan Mines, Co-Founder and CEO of Hello Lamp Post added: “We’re really pleased that the success of our initial trial has now led to the full rollout of our platform at Glasgow Airport.”
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