Heathrow Express staff threaten strike action
Heathrow Express could be hit by strikes after workers voted in favour of industrial action over a package of multi-million pound cuts.
Rail Union RMT said that staff had voted for strike action on the proposals which ‘amount to an all-out assault on pay, jobs and safety’.
Heathrow Express has announced plans to re-organise its workforce, in an attempt to save £6 million over the next five years, which could lead to redundancies.
The move comes as a direct result of the decision of the Civil Aviation Authority (CAA) to cut £600 million from the Heathrow Airport budget over the same period.
Heathrow Express is proposing:
- Removing the Customer Service Representative (CSR) role and replacing with a new Customer Host grade on a reduced salary.
- Current CSR staff to see their pay frozen for an expected 10 years until the proposed new grade reaches an equivalent salary.
- Removal of the CSA grade on Heathrow Connect Services and for train drivers to take on the "evacuation of passengers in emergency" role.
- The extension of Driver Only Operation and self-despatch of trains at all locations apart from Paddington.
The RMT said that the Civil Aviation Authority, in its own study of the cuts plans, has said it considered that HAL "might have scope to reduce the level of Heathrow Express staff. However, this could reduce ticket revenues and the quality of the rail service".
RMT acting general secretary Mick Cash said: "The removal of on board staff, and the driving forwards of Driver Only Operation, would render services inherently unsafe and make evacuation in the wake of an emergency incident or terrorist alert an absolute nightmare.
"The staff have now spoken and it is down to company to halt the cuts plans and start talking seriously about the future of this vital London transport link."
Diane
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.
































Airlines suspend Madagascar services following unrest and army revolt
Airbnb eyes a loyalty program but details remain under wraps
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Major rail disruptions around and in Berlin until early 2026