Hidden airline charges are number one frustration
Hidden charges by airlines have been voted the most annoying aspect of air travel by users of Skyscanner.
Charges for checking-in hold baggage, fuel surcharges and booking with a credit card received 24% of the vote.
Close behind, with 23% of the vote, was queuing for security and boarding, followed by lack of seat space (15%), fellow passengers (11%), having to check in so early (8%), bad staff attitude and poor customer service (6%), sitting on the runway waiting to take-off or disembark (4%), having to bus to and from the plane (4%) and waiting for your luggage at the other end (4%).
Skyscanner head of marketing Rob Innes said: “It’s incredibly annoying when you see a great flight deal, only to find the actual price is considerably higher once you’ve added all the extras.
“A transparent pricing system would win more favour with air travellers and avoid them feeling ripped off when they arrive at the checkout page. The good news is that if you study the small print and learn how to avoid the extras, you can still get great deals on flightsâ€.
In a tongue in cheek press release, Skyscanner suggested a number of other things airlines could charge extra for:
– A successful landing fee – to be paid upon disembarking the aircraft following a safe touchdown
– Coin operated overhead lockers, window blinds and seat lights
– Charge a premium disembarking fee – pay to get off the plane first
– Fee for releasing oxygen mask, then extra charge per minute of oxygen consumed
– Extra charge for emergency exit seats
– New charge for hand luggage based on weight
– Passenger weigh-in: surcharge of £1 per lb.
– Surcharge for children as they generate less revenue from onboard sales (they can’t buy alcohol)
– Life jacket optional – extra fee if you want one
– Extra charge for newer planes
– Standing room only – extra charge for use of seat
– Charge for using electronic devices onboard
– Charge extra for the captain’s weather forecast at the destination
– Extra charge for having a co-pilot
– Pay the pilot minimum wage, but allow them to make money on tips; pass their hat round on successful landing (see also: successful landing fee)
– Order planes without windows, as they will be cheaper and lighter
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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