ICE to create up to 100 new jobs
International Cruise & Excursions (ICE) Europe has announced plans to create up to 100 new jobs at a customer contact centre, to be opened in Middlesex.
It has already launched a recruitment drive to attract sale staff for the new centre, which will be located in Stanmore.
Earlier this month, ICE – a loyalty programme specialist – bought the website domains 1st4cruising.com and Voyana.com from Total Travel Leisure Holdings (TTLH). Twenty-five people are expected to be made redundant from TTLH’s Leicester office, but ICE said it had not offered any of them jobs.
"However, anyone is invitied to apply for these positions, but the new centre will be for outbound sales whereas in Leicester they were more involved in selling inbound so there is a different skills set," said an ICE spokesman.
ICE Europe senior vice president Warren Joy said: "The acquisition of these website domains and associated customer databases has further strengthened our position as a world leading provider of innovative cruise and travel programs.
"New recruits for the Stanmore operation will preferably have a background in sales, but they don’t necessarily need travel industry experience as they will go through a four week training programme to introduce them to the range of ICE products and our proven customer relationship management systems."
ICE has an existing outbound contact centre in Cork as well as a European headquarters and administration centre in Kettering.
The new facility in Stanmore is designed to further bolster these operations by servicing the company’s growing customer base, it said.
Potential applicants for the vacancies in Stanmore should email their CV to [email protected]
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025