Indonesia AirAsia blasted for cancellling Bali-Australia routes
Friday, 06 Jun, 2016
0
Indonesia AirAsia X has been roundly criticized by Aussie travellers after abruptly announced the halting of its routes to Sydney and Melbourne from Bali.
The carrier said it will cease flying on both routes on September 1.
Affected passengers were informed by text and email messages, Australian media reports said.
"The route suspension is part of a network restructuring aimed at improving operational efficiencies," AirAsia said in the email.
Passengers with confirmed bookings in September and beyond have been given the option to reroute via Kuala Lumpur, move to an earlier date or request a full refund or credit for another AirAsia booking.
The airline took heat on social media from customers irkred by the sudden decision and wait times trying to get through to its call centre to change bookings.
Rival Tigerair says it aims to help out affected AirAsia customers with ‘special recovery fares’ offering a 20% discount.
It is being offered to customers who provide proof of booking for a cancelled AirAsia flight.
"Tigerair Australia is proud to provide Australians with consistently great value fares both domestically and now also to one of the most popular international leisure destinations," Commercial Director Adam Rowe said in a statement.
Tigerair launched flights to Bali from both cities as well as from Perth in March.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Strike action set to cause travel chaos at Brussels airports