Jet2holidays call centre returns to the UK
Jet2holidays.com has brought its call centre back from Delhi to Yorkshire after feedback from customers.
The Leeds-based tour operator said its customers wanted to speak to people who have first-hand experience of its destinations.
The move will create 30 new jobs, which Jet2 hopes to fill by recruiting travel agents, former travel reps or other people with experience in travel and tourism.
Call centre sales manager Katriona White said: “Jet2.com has a strong established relationship with its outsourced call centre provider in Delhi and is actually in the process of extending that particular contract.
“However, there are significant differences between booking or amending a flight and booking a Jet2holiday for customers.
“Purchasing a holiday is a more involved process, whereby knowledge of destinations, accommodation and amenities is crucial from a travel advisor. Despite us being an online business, many customers still want the option of friendly reassurance and expert advice on the end of the phone.
“Therefore, we only employ staff who can demonstrate a thorough understanding of what our customers want.â€
The company offers package holidays to Europe, Egypt and the USA from six UK airports.
By Bev Fearis
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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