Jet2holidays scores highly in customer satisfaction index
Jet2holidays has been voted the fourth best company in the UK for customer satisfaction.
It’s sister airline, Jet2, came in at number 29 in the list of 250 companies examined in the benchmark UK Customer Satisfaction Index.
It was the highest ranked airline in the index, which is produced bi-annually by the Institute of Customer Service.
No other package tour operator or airline made the top 50.
The index gave Jet2holidays a customer satisfaction score of 84.8%, which represents the percentage of customers who said everything was right first time when they last contacted the company.
Jet2.com got a customer satisfaction score of 82.4%, an improvement of 0.3% from January 2017.
The average customer satisfaction across all UK organisations is 78.2%, with the tourism industry averaging 80.7%.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "Customer satisfaction and trust is absolutely critical in an industry like ours, which is why we continue to invest in delivering the very best customer service.
"We are very proud of this achievement, which comes on the back of numerous other award wins, and I would like to pay tribute to everyone at Jet2.com and Jet2holidays who works so tirelessly to look after our customers."
Run since 2008, the UK Customer Satisfaction Index is a national barometer of customer satisfaction based on the responses of over 10,000 customers.
It covers over 30 metrics of customer experience, including staff professionalism, quality and efficiency, ease of doing business, problem solving, complaint handling and attitudes towards trust and reputation.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025
U.S.A. and Israel attacks on Iran impact air movements in the Gulf (Update 1.00pm CET)
Global tourism exceeds 1.5 billion travelers announces UN-Tourism