Jet2holidays scores highly in customer satisfaction index
Jet2holidays has been voted the fourth best company in the UK for customer satisfaction.
It’s sister airline, Jet2, came in at number 29 in the list of 250 companies examined in the benchmark UK Customer Satisfaction Index.
It was the highest ranked airline in the index, which is produced bi-annually by the Institute of Customer Service.
No other package tour operator or airline made the top 50.
The index gave Jet2holidays a customer satisfaction score of 84.8%, which represents the percentage of customers who said everything was right first time when they last contacted the company.
Jet2.com got a customer satisfaction score of 82.4%, an improvement of 0.3% from January 2017.
The average customer satisfaction across all UK organisations is 78.2%, with the tourism industry averaging 80.7%.
Steve Heapy, CEO of Jet2.com and Jet2holidays, said: "Customer satisfaction and trust is absolutely critical in an industry like ours, which is why we continue to invest in delivering the very best customer service.
"We are very proud of this achievement, which comes on the back of numerous other award wins, and I would like to pay tribute to everyone at Jet2.com and Jet2holidays who works so tirelessly to look after our customers."
Run since 2008, the UK Customer Satisfaction Index is a national barometer of customer satisfaction based on the responses of over 10,000 customers.
It covers over 30 metrics of customer experience, including staff professionalism, quality and efficiency, ease of doing business, problem solving, complaint handling and attitudes towards trust and reputation.
Bev
Editor in chief Bev Fearis has been a travel journalist for 25 years. She started her career at Travel Weekly, where she became deputy news editor, before joining Business Traveller as deputy editor and launching the magazine’s website. She has also written travel features, news and expert comment for the Guardian, Observer, Times, Telegraph, Boundless and other consumer titles and was named one of the top 50 UK travel journalists by the Press Gazette.
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