Kimpton and Sun Country top new customer satisfaction list
Kimpton Hotels, Sun Country Airlines and Enterprise Rent-a-Car ranked number one in hotel, airline and rental car industry customer satisfaction in the lastest results of the Market Metrix Hospitality Index.
For the first time Rosewood Hotels & Resorts scored highest in Customer Satisfaction among Luxury Hotels and outpaced Ritz-Carlton.
Also for the first time, Sun Country Airlines took the top spot in customer satisfaction among all airlines.
Among rental car companies, Enterprise continues its industry dominance with overall satisfaction and loyalty scores widening the gap over its competition. Overall customer satisfaction with rental car companies is up from last year and remains unchanged for 2007 despite rising fuel prices.
Report by David Wilkening
David
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025