Latest traveler fear: dangerous room service

Monday, 16 Mar, 2010 0

In addition to new airline and hotel fees, add this to your list of travel worries: the dangers of room service.
 

Hotel lawyer Stephen Barth, writing on his HospitalityLawyer.org blog, cautions hoteliers from letting guests order their breakfasts by using those old-fashioned, door-hanger forms. What could be the possible danger in that?
 

Easy,
 

Besides typical breakfast menu choices, these door-hanger forms also reveal how many orders are placed and for what time frame.
 

These aren’t mundane details if placed in the wrong hands, Barth warns.
 

"If a person with criminal intent picks it up, they are now loaded with intelligence: a good probability that someone is alone in the room (assuming the guest indicated service for one), and a time frame when the occupant is expecting a delivery in the early morning…so the occupant’s guard may be down," he writes.
 

The equally simple solution: Barth urges hoteliers to stop using the old-fashioned paper forms and take advantage of any number of higher-tech means to fill guests’ room-service breakfast orders.
 

Use the telephone or TV system or even the internet, he adds.
 

By David Wilkening
 



 

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