Many candidates for world’s worst airline
Airlines are not getting a lot of compliments these days but perhaps the worst of all is Delta, according to a US News & World Report.
It came in last in customer satisfaction. It was first in delays and customer complaints among major airlines.
United Airlines came in a close second, with surveys reserving particular scorn for its "meals and rude flight attendants."
Third worst was Alaska Airlines, which earned its poor ranking due to a "high number of mishandled baggage reports." The airline lost roughly four bags for every 1,000 customers last year. The airline was noted, however, for its excellent on-time performance.
American Airlines landed in fourth place, not so much for its own performance, but that of subsidiary American Eagle, which drove its overall numbers down, the survey said.
US Airways ranked fifth after improving its scores for overall customer satisfaction compared to 2009.
On the opposite end of the spectrum was Hawaiian Airlines, which ranked best in customer satisfaction for its near-perfect on-time performance. AirTran was ranked second best, followed by JetBlue.
By David Wilkening
David
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