Many candidates for world’s worst airline
Airlines are not getting a lot of compliments these days but perhaps the worst of all is Delta, according to a US News & World Report.
It came in last in customer satisfaction. It was first in delays and customer complaints among major airlines.
United Airlines came in a close second, with surveys reserving particular scorn for its "meals and rude flight attendants."
Third worst was Alaska Airlines, which earned its poor ranking due to a "high number of mishandled baggage reports." The airline lost roughly four bags for every 1,000 customers last year. The airline was noted, however, for its excellent on-time performance.
American Airlines landed in fourth place, not so much for its own performance, but that of subsidiary American Eagle, which drove its overall numbers down, the survey said.
US Airways ranked fifth after improving its scores for overall customer satisfaction compared to 2009.
On the opposite end of the spectrum was Hawaiian Airlines, which ranked best in customer satisfaction for its near-perfect on-time performance. AirTran was ranked second best, followed by JetBlue.
By David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
U.S.A. and Israel attacks on Iran impact air movements in the Gulf (Update 1.00pm CET)
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
WTTC global tourism reached record economic impact of 11 trillion in 2025
Marginal increase for New York City tourism in 2025