Operators defend themselves over vomiting claims in Spanish hotels
Thomas Cook and Thomson have defended themselves over claims that more than 70 holidaymakers have been struck by a vomiting bug in two Spanish hotels.
Your Holiday Claims, a holiday compensation firm, says it is representing at least 50 cases where people have fallen ill at Club Mac Alcudia in Majorca and 20 at the Stil Victoria Playa in Menorca.
Vicky Leah, at Your Holiday Claims, said that they were first contacted in May about illness at the Club Mac Alcudia and in June about the Stil Victoria Playa, with allegations of uncooked food and poor hygiene. She claims problems are on-going.
But Thomson which features the Victoria Stil Playa and Thomas Cook which features the Club Mac Alcudia believe the incidents were of a ‘viral nature’.
A spokesman for Thomas Cook said: "Thomas Cook takes health and hygiene issues very seriously and maintaining the safety of our guests is our number one priority.
"In early June of this year, a very small number of our customers staying at the Club Mac Alcudia in Majorca reported a stomach upset, usually lasting approximately 24-48 hours.
"We are aware that a statement was recently issued by a no-win, no-fee lawyer, which contains as yet unsubstantiated allegations with regards to the nature of this illness. Preliminary indications from the independent hygiene consultant and our own investigations suggest that this was of a viral nature.
"The Club Mac Alcudia management put into place internationally recognised Prevention of Spread of Infection (POSI) procedures, and an independent hygiene consultant supported their efforts while ensuring that the relevant guidelines were being followed.
"We ask any customers who may have concerns relating to their holiday to contact us directly and as quickly as possible so that we can deal with them personally in an open, honest and fair manner."
A spokesman for Thomson said: "Thomson is aware of a very small number of cases of sickness in Victoria Playa hotel, Menorca, with symptoms experienced similar to a virus.
"Our holiday advisors in Menorca have been supporting and advising any customers who have reported that they are unwell. No new cases have been reported within the last week.
"A thorough investigation has been conducted by an independent health and safety consultant, who has also confirmed that the correct containment procedures are in place.
"Thomson closely audits all the resorts to which we operate to ensure that health and hygiene levels are maintained. 93% of customers who stayed at the hotel over the last four weeks have rated it as good or excellent."
Diane
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers