Out-of-hours support service launched

Friday, 27 Feb, 2009 0

An out-of-hours support service for the trade allowing agents and operators to offer 24/7 customer service without increasing staff hours is being offered.

The new service comes from travel service provider CallUma which already works with companies such as CTTG, Expedia UK and lastminute.com.

For a monthly fee, agents and operators will be able to use the company’s team to answer out-of-hours calls.

Chief executive Tony Partridge said: “In the current climate being able to offer customers this round-the-clock reassurance is key.

“Customers are placing more demands than ever before on their holiday providers, whether it’s a small independent travel agent or a worldwide tour operator.

“Being able to use our multilingual call centre resources for emergency and general out-of-hours service means that trade partners will be able to rest assured that their customers are in the best possible hands.”

by Phil Davies



 

profileimage

Phil Davies



Most Read

Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know

Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham

Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago

Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research

Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact

Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference

Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role

Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal

Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination

Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness

Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future

Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
TRAINING & COMPETITION
Skip to toolbar
Clearing CSS/JS assets' cache... Please wait until this notice disappears...
Updating... Please wait...