Outsourcing jobs in north will be ‘another nail in BA brand coffin’
British Airways will further damage its brand if it outsources its calls centre roles, according to the travel industry.
The airline admitted last week that it was reviewing its calls centres in Newcastle and Manchester as part of a review of its global operations.
It said that as part of the review, it was talking to outsourcing firm Capita.
However, in a TravelMole poll, almost 74% of those responded agreed that outsourcing the jobs in the north of England was ‘another nail in the BA brand coffin’.
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.
































TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Strike action set to cause travel chaos at Brussels airports
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent