More than 14.4 million UK passengers faced disruption last winter, according to AirHelp’s latest data
27% of passengers faced flight disruptions between December 2024 and February 2025 and 508,000 UK passengers were entitled to compensation, AirHelp says.
AirHelp’s data reveals that approximately 27% of passengers incurred disruptions.
While the majority of these delays were under three hours, meaning they are not eligible to claim for compensation, 508,000 UK passengers faced longer delays triggering compensation claims.
What’s more, 1.3 million passengers had their flights cancelled during the winter months.
January 2025 recorded the highest cancellation rate with 2.7% of passengers impacted with 2.6% in December.
When looking at the most disrupted routes from UK airports, with more than 20,000 passengers, London Heathrow to Kotoka Airport, in Ghana, ranked the highest with 61% of passengers disrupted during this period.
London Heathrow to Bandaranayake International Airport, in Sri Lanka, and London Stansted to Franjo Tudman Airport, in Croatia, were second and third, with 59% and 54% of passengers impacted respectively.
In contrast, the most punctual routes were London Stansted to Dubai Airport and London Heathrow to Galeão Antônio Carlos (Tom) Jobim, in Brazil, both of which had 91% of passengers departing on time.
London Gatwick Airport to Istanbul Havalimani Airport, in Turkey, followed behind recording an on-time departure rate of 90%.
“AirHelp provides travellers with an in-depth look at how airlines and airports are performing. We understand that the market is currently navigating a very uncertain climate, and we are firm in our mission to support air passengers on their rights and when they are entitled to financial compensation,” Tomasz Pawliszyn, CEO of AirHelp said.
