Pontins slammed for re-selling cancelled packages at FIFTEEN times original price
Pontins has come under fire for cancelling cheap bookings for the Queen’s Jubilee and re-selling the same accommodation at 15 times the price.
Families who had booked seven-night deals to Brean Sands in Somerset for just £33 were told they would have to pay £550 if they wanted to re-book.
Pontins told the BBC that a computer error was to blame for the fact that up it had sold a few holidays at the incorrect price of £33.
However, one customer – Scott Foster – told the Mirror newspaper that he had double-checked the price when he booked the Jubilee packages in January and Pontins had confirmed it was correct.
He said he received an email only last Friday to say that the holiday had been cancelled due to overbooking.
When he called Pontins he said he was told six-night packages were still available, which he was offered at 15 times the original price of the seven-night holiday.
A Pontins spokeswoman told the Mirror: "We apologise that our computer booking system did not work in this case and the cancellation was issued as soon as we realised the problem.
"It only affects around 17 bookings."
She said Pontin’s would give those affected 50% discount on any visit at any other time of year.
By Linsey McNeill
Linsey McNeill
Editor Linsey McNeill has been writing about travel for more than three decades. Bylines include The Times, Telegraph, Observer, Guardian and Which? plus the South China Morning Post. She also shares insider tips on thetraveljournalist.co.uk
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Strike action set to cause travel chaos at Brussels airports