Qantas says sorry with frequent flyer perks
Qantas has once again apologised to customers, and is now dishing out millions in discounts and perks as a way to say sorry.
CEO Alan Joyce issued a video message apologising for months of delayed flights, cancellations and lost baggage.
Frequent flyers will get a $50 voucher to be used for flight bookings, and additional lounge invitations.
“Over the past few months, too many of you have had flights delayed, flights cancelled and bags misplaced,” Joyce said.
“There are good reasons why, but when it comes to what you expect from Qantas, it’s not good enough.”
“I want to apologise and assure you that we’re working hard to get back to our best.
“The $50 towards a return Qantas flight equates to many millions in discounts.”
Qantas will additionally offer status extensions for frequent flyers at silver and above, thousands of Qantas points and more lounge passes.
Once the gold standard, Qantas’ brand reputation has tanked in recent months, even leading to Alan Joyce’s house being pelted by eggs.
Have your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.

































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Marginal increase for New York City tourism in 2025
Hands In, UATP join forces for airline multi-card payments