Qantas slammed for booking baby on different flight than parents
An Australian couple blasted Qantas after it bumped their baby off their flight.
Their flight home to Australia from Rome, Italy had to be rescheduled. However, the baby was booked on a separate flight.
Parents Stephanie and Andrew Braham said they had to make over 50 phone calls before Qantas fixed the problem. Still, the solution was not ideal. The correct rebooked flight was for 12 days later
Future TravelJul 26, 2022 05:34 AM
Sadly there are no words to be said that fixes the past for Stephanie and Andrew. As agents we see this sort of bizarre issue across a range of airlines. Qantas just stepping up to take their turn at unbelievable. Agents deal with this stuff every day, and hopefully their agent was making the 50 calls... if not... the agent dodged the bullet. We can generally fast track issues to 1-5 calls.... 50 is around the bend. Hazard a guess that Stephanie and Andrew booked it themselves online? No excuse for poor service, but consistent with how airlines treat their customers by outsourcing support to robots and those who can not make a decision.
Log in to ReplyHave your say Cancel reply
Subscribe/Login to Travel Mole Newsletter
Travel Mole Newsletter is a subscriber only travel trade news publication. If you are receiving this message, simply enter your email address to sign in or register if you are not. In order to display the B2B travel content that meets your business needs, we need to know who are and what are your business needs. ITR is free to our subscribers.
































Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025