Ryanair outlines customer service improvements
Ryanair has announced the first in a series of customer service improvements.
From November 1, customers who book directly on the Ryanair.com website will be given a 24-hour grace period to correct any minor errors, such as spellings, names or routings made in their original booking.
This does not apply to bookings made by travel agents.
From the same date, Ryanair will operate ‘quiet flights’ before 8am and after 9pm.
During these quiet flight periods no public announcements will be made on board other than required safety announcements.
Ryanair will also dim the lights during these quiet flights so that any customers who wish to snooze, can comfortably do so.
Also from next week, the ‘Recaptcha’ security code with be moved from the Ryanair.com website for individual bookings.
From December 1, Ryanair will allow passengers to bring a second small carry-on bag and will reduce its boarding card reissue fee from €70 or £70 to €15 or £15 for customers who have already checked in online.
Customers who fail to check-in online will continue to pay a €70/£70 airport check-in fee.
Lisa
Lisa joined Travel Weekly nearly 25 years ago as technology reporter and then sailed around the world for a couple of years as cruise correspondent, before becoming deputy editor. Now freelance, Lisa writes for various print and web publications, edits Corporate Traveller’s client magazine, Gateway, and works on the acclaimed Remembering Wildlife series of photography books, which raise awareness of nature’s most at-risk species and helps to fund their protection.
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