Ryanair sets out its standards
Ryanair has announced a customer charter, but will not be held to account.
A spokesperson told TravelMole: “Just like the high-fare airlines, such as BA, we have developed a customer charter, which, unlike theirs, includes a statement on our commitment to low fares”.
The charter includes a commitment to selling the lowest fare, undercutting special offers from competitors, allowing passengers to change flight times and make name changes for a fee, and operating a quick check-in service.
However, should passengers feel Ryanair is not meeting these standards, they cannot hold the airline to account. A spokesperson told TravelMole: “Just like BA is not bound to its customer charter, nor is Ryanair to our charter. If passenger wish to complain they can do so through the normal channels.”
The carrier has also outlined its support for the proposals by the European Union to publish monthly statistics on airline punctuality, mishandled baggage and passenger complaints.
Ryanair cheif executive Michael O’Leary said: “The industry standards have now been established, let the other airlines see if they can match them”.
Ryanair is offering one million free seats for flights out of London between 1 October and 17 December. Passengers only pay the relevant taxes.
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