Seabourn taps VR tech for F&B training
Ultra-luxury line Seabourn has teamed up virtual reality tech provider Pixvana for custom-designed virtual reality powered training for waitstaff.
The new ‘TableVision’ interactive VR training video allows new Seabourn employees to familiarize themselves with complex dining room operations in a fraction of the time compared to the real world.
They are able to find their way around and master the dining room operation with more than 100 tables and 12 serving stations.
"A major hurdle to staff training is the fact that the ship is almost always in full operation, with the dining room perpetually occupied with either customers or the cleaning crew," said Rocky Sudlesky, Seabourn’s fleet learning and development lead specialist.
"Finding a window of time to manually train new employees was both cumbersome and inefficient. Instead, we turned to Pixvana who handled everything from creative design to post-production and headset implementation."
It has resulted in tailored training experience that better engages employees, as well as saving time and money, Sudlesky says.
Pixvana uses its proprietary VR-native platform SPIN Studio to create 6 scenes connected by 90 hyperports.
It allows the ability to conduct VR training sessions even when ‘offline.’
"By creating tailored VR training experiences that leverage the VR superpowers – presence, empathy and immersion – we can maximize workforce engagement and retention," said Rachel Lanham, chief operating officer of Pixvana.
Once TableVision is rolled out across all of Seabourn’s custom dining rooms, Pixvana will work on adding additional training experiences for Seabourn.
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Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
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