Singapore Airlines loyalty accounts hit by software bug
Members of Singapore Airlines’ loyalty club have had their personal details compromised because of a software bug.
The personal data of more than 280 KrisFlyer members were accessible to other members logging in to their accounts for a short period at the weekend, the airline said.
Data included flight history and miles transactions were disclosed to other members.
The airline says it was not the work of a hack but an IT issue.
An airline spokesman said: "We have been made aware of a number of cases in which a customer logged in to his or her KrisFlyer account, under certain specific conditions, may have been able to see selective details of another customer.
"We have established that this was a one-off software bug and was not the result of an external party’s breach of our systems or members’ accounts."
It says the bug came after the Singapore Airlines homepage was updated.
It came to light after KrisFlyer member Tricia Leo logged in and could see personal details of a completely different member.
After informing Singapore Airlines she was given a ‘dismissive response’ so took to Facebook to complain
The bug affected a total of 284 KrisFlyer accounts for a 10-hour period before it was fixed.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
Air Mauritius reduces frequencies to Europe and Asia for the holiday season