Small business travelers not taking advantage of online sites
There are more small business travelers than ever on the internet, but many are not fully aware of all they can do on travel sites, says the American Small Business Travelers Alliance (ASBTA).
Small businessmen realize that booking directly on a travel provider’s web site can save time and money, says Chuck Sharp, ASBTA president.
“In reality, the best travel web sites also offer a number of other convenience features and services, and provide an excellent customer service experience at the traveler’s immediate beck and call,” he said.
Many of the best travel web sites provide services way beyond booking, he said.
Hyatt.com, for example, offers customers the guaranteed lowest rate available online plus full control over reservation changes and cancellations, said Mr Sharp.
“Not all travel web sites have added these convenient features and services, but the ones that have raised the bar significantly on the level of customer service offered in the online travel market,” he added.
Report by David Wilkening
David
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Global tourism exceeds 1.5 billion travelers announces UN-Tourism
Qatar Airways offers reduced timetable to over 60 destinations
WTTC global tourism reached record economic impact of 11 trillion in 2025
Hands In, UATP join forces for airline multi-card payments
Overseas travelers to the United States declined by 2.5% in 2025