Survey shows low take up of in-flight Wi-Fi services
The vast majority of US air travelers are unwilling to pay for in-flight Wi-Fi, TripAdvisor’s latest travel survey says.
Analyzing results from 4,300 respondents, the company says 90% of flyers "rarely or never" purchase Wi-Fi plans, which can range from $5 an hour up to $16 a day.
Only 3% of travelers said they always use in-flight Wi-Fi.
"The fact that 90 percent of flyers report rarely or never purchasing in-flight Wi-Fi is likely due to flyers’ frustration over airline fees," said a TripAdvisor spokesperson.
The survey showed that airline fees was the second biggest complaint for air travelers after uncomfortable seats.
Almost three-quarters of respondents bemoaned the limited legroom which topped the list as travelers’ biggest frustration.
The survey also showed that flyers are overwhelmingly against the use of cellphones during a flight.
It said 81% would oppose the FAA allowing in-flight phone calls on planes.
Air travelers using mobile devices to check flight status, check in for flights, and for trip planning increased by more than 10% over the year, the survey said.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Phocuswright reveals the world's largest travel markets in volume in 2025
Higher departure tax and visa cost, e-arrival card: Japan unleashes the fiscal weapon against tourists
Cyclone in Sri Lanka had limited effect on tourism in contrary to media reports
Singapore to forbid entry to undesirable travelers with new no-boarding directive
Euromonitor International unveils world’s top 100 city destinations for 2025