Sydney Airport taps SITA Flex solution to support Covid-19 recovery
Aviation tech provider SITA has sealed a five-year contract with Sydney Airport for the provision of common-use services at both Terminal 1 and Terminal 2.
It features the advanced airport common-use platform SITA Flex and SITA BagMessage, which eliminates the need for multiple baggage system interfaces between airlines and airports.
The solutions will enable a low-touch, airline-ready mobile passenger journey, improved baggage experience, and significant operational efficiency benefits for Sydney Airport.
Sumesh Patel, SITA’s President of APAC, said: "We understand the harsh impact of Covid-19 on airports globally and we’ve adapted our solutions to deliver airport operations that are resilient, agile, and highly cost-efficient."
SITA’s goal is to provide best-in-class technology solutions and to help Sydney Airport reshape its value proposition to all its stakeholders."
It complements Sydney Airport’s 2039 Master Plan which has a mission to enhancie the passenger experience, increase efficiency, and places a focus on safety and security.
"SITA was able to quickly understand and adapt their offering to the new world of passenger travel and the related commercial impact on airports," said John Raso, Head of Aeronautical Technology and Infrastructure at Sydney Airport.
The SITA Flex platform introduces a common-use environment that enables easy replacement of current traditional common-use touchpoints such as check-in, gate boarding, and service desks.
It also builds on existing infrastructures – such as on-site and off-site bag drops and kiosks – which can be re-used and repurposed as required.
SITA provides similar services to five of the largest seven airports in the Australia Pacific region.
TravelMole Editorial Team
Editor for TravelMole North America and Asia pacific regions. Ray is a highly experienced (15+ years) skilled journalist and editor predominantly in travel, hospitality and lifestyle working with a huge number of major market-leading brands. He has also cover in-depth news, interviews and features in general business, finance, tech and geopolitical issues for a select few major news outlets and publishers.
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers
TAP Air Portugal to operate 29 flights due to strike on December 11
Air Mauritius reduces frequencies to Europe and Asia for the holiday season
Airbnb eyes a loyalty program but details remain under wraps