Tech-reliant air industry gets tested
Flights resumed normally early this week after the US’s airline industry reliance on technology was tested over the weekend when both United Airlines and US Airways had computer outages.
The most serious problem apparently involved United with a five-hour computer outage that just about shut down the air carrier. Thousands were stranded as United canceled 31 flights and another 105 were delayed, reported the AP.
Luckily for passengers, the shutdowns occurred early in the day so that many canceled flights were the last ones out.
The airline had no immediate explanation of what happened.
In the case of US Airways Group Inc., officials of that airline said that flights at the airline's Charlotte, N.C., hub were back to normal Sunday afternoon after a computer outage that began earlier that day.
Officials said no flights were cancelled.
The airline’s reliance on computers has been well-documented.
Reservations and customer service are largely automated. Even flight paths more and more computer-generated. And most passengers now check-in online.
By David Wilkening
David
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