BANGKOK – International travellers have given the thumbs down to food served on Thai Airways International.
The poor quality of the food served by THAI tops the list of complaints among passengers using the national flag carrier, according to the airline. ??The list of passenger complaints has the airline’s meals at the top of the five most common complaints.
?”What passengers complained most about were meals which did not live up to expectations, especially on outbound flights from Bangkok. That was followed by complaints they did not receive special meals as requested,” the survey says.
?In-flight entertainment – specifically no in-seat TVs – was second on the list of areas where the airline could improve, followed by attitude and performance of cabin crew, baggage handling on arrival, and defects or malfunctions of cabin equipment. ??THAI president Apinan Sumanseni said THAI is trying to improve all services, which could take about three months.
Meanwhile Travel Trade Report says THAI is scrambling to acquire an emergency supply of business class travel kits after deciding to cancel the contract with its supplier. The airline says travel kits will be back in two weeks.
