Thomas Cook launches free buggy initiative for Sharm customers
Thomas Cook staff have been greeting customers returning to the UK from Sharm this weekend, offering free buggies to families who had to leave theirs behind.
The teams were on hand at Gatwick, Manchester, Birmingham and Nottingham East Midlands airports to welcome back holidaymakers.
And those who had been forced to leave buggies with their hold luggage were offered a new one by the tour operator, free of charge.
Thomas Cook said its Customer Experience team linked in with Thomas Cook Airlines to gauge the number of families with babies and toddlers flying back to the UK and then contacted baby superstore Kiddicare, to get a buggy for every family.
"I’m incredibly proud of the team’s efforts over the last few days, ensuring that every family that needed a buggy received one – on us," said Kathryn Darbandi, director of retail and customer experience, Thomas Cook UK & Ireland.
"The reaction has been incredibly positive, with our customers delighted to receive a buggy and have one less thing to worry about."
One Thomas Cook employee said: "Home after a really amazing evening welcoming all our customers back from Sharm, who were truly amazing, a real pleasure to meet them all."
Diane
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