Thomas Cook pays out after great grandmother falls ‘violently ill’
Thomas Cook has paid out £3,500 in compensation to a great grandmother who fell violently ill on family holiday to Egypt.
Kathleen Smith, from Rawtenstall, Lancashire, suffered from abdominal cramps, diarrhoea and drowsiness just two days into her family holiday at MinaMark Beach Resort at the Red Sea resort of Hurghada.
The 72-year-old claims her sickness was caused by hotel food that was left uncovered and exposed to flies.
Mrs Smith became so sick that she was placed on an intravenous drip in her hotel room, she was unable to sleep and her symptoms continued for 12 days in June and July of 2013.
She contacted Your Holiday Claims to pursue a claim for compensation against Thomas Cook, which agreed to pay £3,500 in compensation. She booked the holiday through Flexibletrips.com, a Thomas Cook subsidiary.
A Thomas Cook spokesperson said in a statement: ‘We have extended our apologies to the party, and can confirm that we have reached agreement with their legal representatives to resolve this matter to the customer’s satisfaction.
‘We would like to assure customers that incidents of this type are rare, as Thomas Cook and its subsidiary FlexibleTrips works closely with the management of all the properties to which it operates to ensure that only the very highest hygiene standards are maintained.
‘We would kindly ask any customers who may have concerns relating to their holiday to contact us directly and as quickly as possible so that we can deal with them personally in an open, honest and fair manner."
Diane
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