Tiger Airways faces crisis on two fronts
Tiger Airways is facing a crisis after canceling inter-state flights from Melbourne – and being put under a safety watch by Australia’s Civil Aviation Safety Authority.
Tiger disrupted the Easter holiday plans of more than 300 travellers by canceling services to Sydney and Brisbane today – and failing to provide a replacement service until Saturday.
The Melbourne Age reported that angry passengers were forced to fork out hundreds of dollars more to secure last-minute flights with other airlines to be with their families over the holiday break
Tiger spokeswoman Vanessa Regan told the newspaper the cancellations were due to “operational reasons”.
The cancellations come as the budget airline faces being grounded by the aviation regulator following a series of serious safety and maintenance breaches.
The Civil Aviation Safety Authority (CASA) issued Tiger with a show cause notice on March 23 giving the airline 21 days to respond, News Limited has reported.
CASA raised concerns the cut-price carrier was not following proper procedures to ensure the utmost safety of passengers, and demanded urgent answers amid concerns pilot training standards had slipped and short cuts had been taken on maintenance and other operations.
The airline’s spokeswoman said it had a policy of not commenting on dealings with aviation regulators, adding, “Tiger continues to operate normally with CASA’s approval.”
Comments on The Age website today were generally scathing of Tiger Airways.
Anyeta wrote:
“Seriously I do not know why anyone flies with them, they have “cancelled” flights in the past in order to resell the tickets for a higher price, their customer service sucks, I don’t care how cheap their tickets are my money will never go to Tiger.â€
Andy wrote:
“Sad to read that many will not get to fly due to the cancellations and having had friends who booked Tiger before and had cancelled flights, I understand the frustrations.
“Lucky for the friends and their family, a few of us were able to chip in and pay the difference and also Jetstar was nice enough to honour their flights almost 100%. 
But having said that, if I cant afford to fly anyone but Tiger, I just don’t fly.â€
Ian Jarrett
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