TM Insider 158

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The TravelMole Insider – Issue 158
ISSN 1474-2292
15 November 2001
https://www.travelmole.com

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THIS NEWSWIRE CONTAINS ADVERTISEMENTS FROM:
Dolphin Dynamics and Amdex Systems

NEW PRESSZONE MEMBER: Travelink Systems:
Operators pay unnecessary system charges
https://www.travelmole.com/item/63138

THIS WEEK’S REGULAR FEATURES:
Site of the Week: Emirates.com
People in the Trade: Martin Roberts, Chairman BGTW
Poll: Do you think Airtours should change the Going Places name
in favour of the MyTravel brand?

LATEST INDUSTRY NEWS:
1. Research says airline alliances ‘may collapse’
2. Most travel companies see CRM as key to success
3. Worldspan: parent company’s plight won’t impact on business
4. Tourism manifesto delivered at WTM
5. WTO crisis committee meets to address global tourist crisis
6. Defiant NYC says recovery plans will not be thrown off-course
7. TIA delays US ad campaign following New York plane crash
8. Disney results are not so magic
9. Business tourism leaders call for support
10. bmi CEO says UK airlines need to reinvent themselves
11. ATC: Ansett sale promising news for tourism industry
12. Terrorist attacks cost Six Continents USD25m in September
13. Growing profitability in European hotel industry pre 11 Sept
14. ETC: The impact of 11 September on English tourism
15. Tourism Intelligence Int. report: Terrorism and Tourism

ALSO: American Airlines plane crash:
WTM shaken by news of American Airlines crash
FCO statement; American Airlines statement

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/
TravelMole is a community of over 14,000 travel and tourism
professionals. For details of how to reach this audience:
https://www.travelmole.com/service/advertise

Editor’s Note

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Dear TravelMole Member

If New York ever needed the support of its friends in the travel
industry it is now. Just before news of the latest tragedy
reached WTM on Monday afternoon, the New York State Department
of Tourism had given an up-beat press conference urging people
to visit the city. The American Airlines plane crash means that
plea is more relevant than ever.

The travel industry can and will bounce back, and the feeling at
WTM this week has been that exhibitors and visitors are
determined to prove that the industry can come through these
extraordinary times.

Best wishes

Richard Hammond
mailto:[email protected]

LATEST INDUSTRY NEWS

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1. Research says airline alliances could collapse

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Some airline alliances “may collapse” in the next few months
according to new research by management and IT consulting firm
Cap Gemini Ernst and Young.
https://www.travelmole.com/item/63111

2. Worldspan: parent company’s plight won’t impact on business

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Worldspan has told TravelMole that it believes that the current
crisis facing American Airlines, which owns 24 percent of the
GDS firm, should not have a direct impact on its business.
https://www.travelmole.com/item/63336

3. Most travel companies see CRM as key to success

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Over 80 percent of travel companies see CRM as key to the future
success of their business, according to a report, ‘CRM and the
Global Travel Industry’, commissioned by KPMG.
https://www.travelmole.com/item/63229

4. Tourism manifesto delivered at WTM

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At WTM, an unprecedented coalition of associations in the travel
and tourism industry delivered a manifesto outlining a road to
recovery for the industry.
https://www.travelmole.com/item/63557

5. WTO crisis committee meets to address global tourist crisis

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The newly-created Crisis Committee of the World Tourism
Organisation met on the eve of WTM to discuss global travel
recovery strategies and assess the current situation in tourism.
https://www.travelmole.com/item/63559

6. Defiant NYC says recovery plans will not be thrown off-course

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Sarah Handy, UK director of convention and visitors bureau NYC
and Company, has said that the plans to revive New York’s tourist
industry will continue despite Tuesday’s tragic events.
https://www.travelmole.com/item/63372

7. TIA delays US ad campaign following New York plane crash

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The Travel Industry Association of America has delayed a planned
advertising campaign featuring President George W Bush following
the American Airlines crash in New York.
https://www.travelmole.com/item/63273

8. Disney results are not so magic

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Disney warned of challenging times ahead for its Parks and
Resorts business following the publication of its annual results.
https://www.travelmole.com/item/63085

9. Business tourism leaders call for support

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Britain’s business tourism leaders are calling for greater
support by publishing a manifesto setting out how the sector can
lead the industry on the road to recovery.
https://www.travelmole.com/item/63551

10. bmi CEO says UK airlines need to reinvent themselves

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bmi CEO Austin Reid told delegates at the Institute of Economic
Affairs Ninth Annual Conference in London that airlines will
need to reinvent themselves by examining closely the financial
models on which they operate.
https://www.travelmole.com/item/63552

11. ATC: Ansett sale promising news for tourism industry

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The md of the Australian Tourist Commission (ATC), Ken Boundy,
has welcomed the announcement that an agreement has been reached
for the sale of Ansett.
https://www.travelmole.com/item/63562

12. Terrorist attacks cost Six Continents USD 25m in September

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The terrorist attacks on New York and Washington caused profits
at Six Continents’ hotels division to fall by USD 25m between
September 11 and September 30, the hotel group has revealed.
https://www.travelmole.com/item/63077

13. Growing profitability in European hotel industry pre-11 Sept

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The latest PKF Country Trends 2001 report show that the
profitability of European hotels in the financial year to 31
March 2001 compared favourably with results for the Middle East,
South Asia and Africa.
https://www.travelmole.com/item/63553

14. ETC: The impact of 11 September on English tourism

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The English Tourist Council (ETC) has released a briefing
statement on the effect the terror attacks on 11 September have
had on English tourism.
https://www.travelmole.com/item/63194

15. Tourism Intelligence Int. report: Terrorism and Tourism

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Tourism Intelligence International has published a new report
entitled ‘The Impact of Terrorism on Tourism’.
https://www.travelmole.com/item/63027

American Airlines plane crash

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WTM shaken by news of American Airlines crash
https://www.travelmole.com/item/63264

FCO statement regarding New York plane crash
https://www.travelmole.com/item/63282

American Airlines statement
https://www.travelmole.com/item/63347

ADVERTISEMENT
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For further info: http://www.amdex.co.uk

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/
TravelMole is a community of over 14,000 travel and tourism
professionals. For details of how to reach this audience:
https://www.travelmole.com/service/advertise

REGULAR FEATURES:

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People in the Trade: Martin Roberts

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Martin Roberts is the Chairman of the British Guild of Travel
Writers. Read his entry in TravelMole’s Who’s Who in Travel and
Tourism: https://www.travelmole.com/cgi-site/whoswho.cgi

Site of the Week: Emirates.com

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TravelMole’s reviewer, Adrian Mann, concludes: “Emirates have an
excellent site. Plenty of information, simple navigation and
layout, and everything works just how you’d expect…a site that
reflects the quality of their service. Recommended.”
Read his full review:
https://www.travelmole.com/featured_sites.html

Poll
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Do you think Airtours should change the Going Places name in
favour of the MyTravel brand?
Vote now on the TravelMole home page: https://www.travelmole.com
Results so far: Yes: 84%; No: 16%

CareerZONE

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This week on TravelMole there are 114 travel-related job
vacancies, all listed at:
https://www.travelmole.com/cgi-site/tmjobs.cgi
If you want to be the first to know about a new vacancy that
matches your own interests, just set up a Job Vacancy Alert and
we’ll send you an email as soon as the job is posted.
https://www.travelmole.com/cgi-site/tmjprofile.cgi?action=insert

PressZONE Members – the latest press releases from the trade

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NEW MEMBER: Travelink systems
Travelink: Operators pay unnecessary system charges
https://www.travelmole.com/news/press/travelink_pz.html

Aerotech: Acquisition of TISS business
https://www.travelmole.com/news/press/aerotech_pz.html

British Airways: New oneworld advertising campaign focuses on
creature comforts
https://www.travelmole.com/news/press/ba_pz.html

Call-link: Dynamic new provider offers first true total
technology solution
https://www.travelmole.com/news/press/call-link_pz.html

Farebase Ltd: Telme launches Farebase.co.uk, an online booking
and information portal for agents
https://www.travelmole.com/news/press/farebase_pz.html

Flightpath NCP: NCP online airport parking
https://www.travelmole.com/news/press/ncp_pz.html

FSS Group: FSS drives ahead with new business success
https://www.travelmole.com/news/press/fssgroup_pz.html

Intrepid Travel: Intrepid wins global recognition for Responsible
Tourism
https://www.travelmole.com/news/press/intrepid_pz.html

Sabre: Alitalia impl