Travelers won’t stand for poor or expensive wireless Internet access
They just won’t come back. Hotels are surprised at the speed with which wireless high-speed Internet access has become an expected standard. A majority of travelers in North America stated they would not return to a hotel where the Wi-Fi Internet service was unsatisfactory, a survey done by JupiterResearch for BT Consulting & Systems Integration reports. Most survey respondents were frequent business travelers to mid-level hotels. The vast majority placed high importance on reliable and free Internet connection.
Most travelers experienced some Internet service problems. Half of them felt the cost was too high and nearly as many could not establish a connection and 27 percent said their service was interrupted.
Overall, 52 percent said they would probably not return to the hotel where they had the access problem, and half of those would tell their friends and family about the problem. Also 18 percent of the respondents said they would only stay at the hotel again if the service was free; the same number said they would stay with the same brand, but not the same hotel. Good news for hoteliers is that only 13 percent of those surveyed said they were not willing to pay at all for Internet access.
Charles Kao
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
Turkish tourism stalls due to soaring prices for accommodation and food
CCS Insight: eSIMs ready to take the travel world by storm
Germany new European Entry/Exit System limited to a single airport on October 12, 2025
Airlines suspend Madagascar services following unrest and army revolt
Qatar Airways offers flexible payment options for European travellers