TravelMole Poll subscribers reject Jetstar
In response to the very serious Jetstar delays on their Hawaii service last week, The Mole asked TravelMole subscribers if they were comfortable selling Jetstar long haul to their clients and a resounding 100% of respondents said that were not.
Jetstar was in damage control yesterday again with two of its aircraft missing Sydney’s landing curfews on Sunday night, delaying passengers overnight and prompting cancellation of an early morning flight, the incident coming after the 300 Australians were stranded for two days at Honolulu airport when their Jetstar plane broke down and the aircraft intended to get them home also broke down.
In the second incident, technical on one of its aircraft caused a delay that grew worse throughout Sunday, the knock-on effect leading to the cancellation of flights from Avalon airport and from the Gold Coast because they were unable to reach Sydney before the city’s 11pm flight curfew.
As a result, a flight leaving Sydney for Hamilton Island at 6.55am on Monday had to be cancelled, with Jetstar’s Simon Westaway telling APP, “We obviously had to put passengers and crew up overnight to our cost and move those aircraft the following morning.”
Jetstar CEO Alan Joyce was interviewed on Sydney’s 2GB yesterday, taking the opportunity to explain that Jetstar did everything it could in both incidents, putting up passengers in hotels, but he did concede in a refreshingly honest comment from an airline executive, that they could have communicated better with the passengers and that would be addressed.
Report by The Mole
John Alwyn-Jones
Vegas’s Billion-Dollar Secrets – What They Don’t Want Tourists to Know
Visit Florida’s New CEO Bryan Griffin Shares His Vision for State Tourism with Graham
Chicago’s Tourism Renaissance: Graham Interviews Kristin Reynolds of Choose Chicago
Graham Talks with Cassandra McCauley of MMGY NextFactor About the Latest Industry Research
Destination International’s Andreas Weissenborn: Research, Advocacy, and Destination Impact
Graham and Don Welsh Discuss the Success of Destinations International’s Annual Conference
Graham and CEO Andre Kiwitz on Ventura Travel’s UK Move and Recruitment for the Role
Brett Laiken and Graham Discuss Florida’s Tourism Momentum and Global Appeal
Graham and Elliot Ferguson on Positioning DC as a Cultural and Inclusive Global Destination
Graham Talks to Fraser Last About His England-to-Ireland Trek for Mental Health Awareness
Kathy Nelson Tells Graham About the Honour of Hosting the World Cup and Kansas City’s Future
Graham McKenzie on Sir Richie Richardson’s Dual Passion for Golf and His Homeland, Antigua
ADS PRO 
TAP Air Portugal to operate 29 flights due to strike on December 11
Qatar Airways offers flexible payment options for European travellers
Airlines suspend Madagascar services following unrest and army revolt
Digital Travel Reporter of the Mirror totally seduced by HotelPlanner AI Travel Agent
Strike action set to cause travel chaos at Brussels airports